​​Position Overview:

The Care Transition Coordinator is responsible for facilitating smooth transitions for patients across various care settings. This role focuses on ensuring that patients receive the necessary support, education, and resources to successfully navigate their healthcare journey.

 

Key Responsibilities:

1. Patient Interaction:

• Greet and schedule patients in a friendly and professional manner.

• Answer phone calls appropriately, take messages, and manage scheduling.

• Monitor patient flow and assist with daily check-offs and patient numbers.

2. Chart Management:

• Create and maintain accurate patient charts, ensuring comprehensive and up-to-date information.

• Manage patient insurance and payment information diligently.

3. Financial Management:

• Process weekly deposits and maintain accurate records in checkbook and accounting software (e.g., Quicken).

• Track and record financial transactions, ensuring all entries are accurate.

• Balance the checkbook monthly and maintain accounts payable, ensuring timely bill payments.

• Research and resolve billing discrepancies or inquiries as necessary.

4. Administrative Duties:

• Open, distribute, and respond to daily mail.

• Fax patient documents to physicians as needed and ensure all paperwork is completed accurately.

• Complete and mail patient correspondence to appropriate parties.

• Verify insurance information for new patients and facilitate recertifications for claims.

5. Supply Management:

• Order and maintain inventory of necessary forms, envelopes, business cards, and office supplies.

• Purchase items essential for operations and maintain a supply inventory.

6. Reporting:

• Compile and complete designated weekly and monthly reports, including office goals and patient counts.

• Notify therapists of any pertinent patient information and updates.

7. Team Support:

• Assist with all duties of an aide as needed to ensure smooth office operations.

• Coordinate with healthcare providers to streamline patient transitions and enhance care continuity.

• Maintain and update lists of vocational counselors, doctors, and other key contacts for marketing purposes.

8. Evening Duties:

• Contact patients scheduled for the following day to provide appointment reminders.

• Prepare credit card reports, organizing receipts and documentation for corporate submission.

 

Qualifications:

• High school diploma or equivalent; a degree in healthcare administration or related field preferred.

• Previous experience in a healthcare or administrative role is beneficial.

• Strong communication and interpersonal skills.

• Proficiency in using office software (e.g., GoogleDocx, GoogleSheets, Microsoft Office, Quicken).

• Ability to multitask and manage time effectively.

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Skills:

• Excellent organizational skills and attention to detail.

• Strong problem-solving abilities.

• Ability to work independently and as part of a team.

• Compassionate and patient-focused approach.

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Working Conditions:

• Work is typically performed in an office environment, with occasional interaction with patients and healthcare providers. Hybrid options available if office duties are met.

• May require occasional overtime or flexible hours to accommodate patient needs.